Duke Tower Hotel & Condominiums is pleased to announce a partnership with Medstay, a medical lodging referral service for Duke University Medical Center and affiliated institutions, such as the Durham Veterans Administration (VA) Hospital and Durham Regional Hospital.
In the partnership, Medstay will recommend our accommodations for patients, their families and friends while they are in the Durham area. For people staying in Durham more than a few nights, Duke Tower, as a complete condo with separate living room, bedroom and kitchen, is ideally suited as a comfortable, extended-stay accommodation.
Duke Tower offers a lower medical rate for people who are in Durham for medical treatment at Duke Hospital, which is one of the Medstay criteria. We also offer breakfast at the Historic Tower Cafe, which is somewhat unusual for an extended stay hotel.
Sam Henry, President of Medstay, said, “We are excited to be able to offer Duke Tower as one of our recommended accommodations. Their free, 24-hour shuttle is unique among hotels serving Duke Medical Center, as is their shuttle to Durham Regional Hospital. We are aware of no other hotel in Durham that offers free shuttle service to Durham Regional. The Tower Cafe is pretty cool too.”
Medstay, on their website, www.MedStay.com, will list Duke Tower Hotel prominently, including special notation showing that Duke Tower offers a free shuttle to Duke and a shuttle to RDU International Airport. Much of Medstay’s business comes in through their toll-free number, 877-633-7829, which is staffed from 8:00AM to 10:00PM daily.
“We are pleased to be a partner with Medstay, which provides lodging recommendations to people coming to Duke Hospital,” said Valerie Blettner, General Manager, Duke Tower Hotel & Condominiums. “Most departments at Duke Medical Center don’t have time or ability to ensure that accommodations they recommend are of consistently high quality. Medstay plays an important role and has a good reputation in providing that service.”
Medstay constantly monitors the reactions and opinions of their guests to various accommodation partners. They only represent accommodations that receive positive feedback from guests and will discontinue representing properties that receive poor reviews.
“We have heard nothing but positive feedback from the guests that have stayed at Duke Tower,” said Henry. “We find that guests like the Premium Suites in particular, so we try to only recommend those to our medical stay guests. We find that the medical lodging guests are often willing to pay a little extra for the Premium Suites.”
Another, smaller market served by Medstay is recommending lodging to prospective students who come to the area to interview at Duke University or some other educational institution. Duke Tower has a special lower “interviewing student rate”, which will be offered via Medstay as well.
In spite of the poor economy, the market for medical care in general and at Duke Medical Center in particular should remain strong in 2009 and beyond. According to Henry, he expects to see growth in the medical lodging sector in 2009 as more people are drawn to the world-class health care service provided by Duke University Medical Center.